Food

In April 2016, Tampa Bay Times food critic Laura Reiley rocked the culinary world with an investigation into restaurants’ local sourcing claims. In the piece, titled “Farm to Fable,” Reiley found that dozens of local restaurants — many of which she had lavishly praised in past reviews — were misleading customers about the provenance of food. “Florida quail” was from Wyoming. “Florida shrimp” came from India. Local Zellwood corn… wasn’t.  

It’s not that every restaurateur was actively practicing deception. Many said they had neglected to update the menu, or that they simply couldn’t source everything locally all the time. Seasons change, prices go up, farms go out of business, and it gets complicated.

Does everything really have to be local? And how can restaurants can prioritize farm-to-table sourcing while also managing costs?

Got a surly server? That’s all right; customers won’t care once they taste their food. That’s what many restaurateurs believe, anyway. Here’s the cold truth: great food can’t make up for less-than-stellar service. Customers complain more about personal service than food quality, Jay Baer found in his research for “Hug Your Haters: How to Embrace Complaints and Keep Your Customers.”

“There seems to be an under-emphasis in employee training and employee skills in comparison to the emphasis on product quality,” Baer tells Nation’s Restaurant News.

How can restaurateurs fix this? Look to the best. Here are seven secrets of customer service all-stars. 

Even giants stumble. The past few years have brought huge shakeups in the foodservice industry, as fast-casual dining and technology innovations have dramatically altered customers’ expectations for eating out. As a result, big chains like Pizza Hut, Applebee’s and McDonald’s have had to change their game plans to regain the popularity they once took for granted.  

Here’s a look at what can smaller chains and independent operators can learn from the turnaround efforts of America’s biggest restaurant companies.

Freshëns was fast casual before fast casual was cool.

Founded in 1985 as a frozen-yogurt store, Freshëns found its niche serving health-conscious students on college campuses. Now, it's the largest yogurt and smoothie company in the nation. Hamilton Beach Commercial is proud to support its growth by providing high-performance blenders, drink mixers and more.  

How has Freshëns continued to capture the 18-24-year-old niche while staying true to its brand? We talked to Joe Sardina, Vice President of Operations, to find out.

 

FeedMore's Community Kitchen, located in Richmond, prepares more than 3,000 nutritious meals each weekday.

Stewed tomatoes. Macaroni. Stir-fried cabbage.

Haute cuisine it's not; but in the hands of Chef Amory James and his army of volunteers in hairnets, home-style recipes like these change lives. Every day, FeedMore's Community Kitchen in Richmond, Virginia, dishes out more than 3,000 healthy meals for the region's needy children, elderly and homebound clients. We asked Chef James for a few pro tips and took a look behind the scenes of this innovative nonprofit.

The chefs spoke. And we listened.

Chefs in kitchens around the world told us they needed an advanced culinary blender at their side. They needed a blender that was versatile enough to allow them precise control, but had enough power to handle all the fresh ingredients that are the mainstay of modern kitchens. Most importantly, they needed a blender that could unleash their creativity and help them to put their signature of flavor in every dish, no matter what the style of cuisine. We took note of everything they said — and we delivered.

We're not quite ready to trade our morning mug of coffee for a hot cup of bone broth, or our blueberry muffin for a gluten-free scone. But your customers might be.

The paleo diet has grown to become "one of the most influential dietary trends in the country, with as many as three million followers and a disproportionate cultural influence," reports Salon. And as many as one in five Americans include gluten-free foods in their diets, Gallup found.

Considering altering your menu so you can join the ranks of paleo restaurants or gluten-free restaurants? Here's a look at the dos and don'ts for restaurateurs.

The days of plain roller dogs and two pots of coffee are over. In the realm of food and beverages, convenience stores can no longer stick to the tried and true.

For millennials, especially, it's all about customization, says Joe Chiovera, principal at XS Foodservice & Marketing Solutions and a 19-year c-store veteran: "It's not only in the ingredients, it's when I want it and how I want it." Toasted, pressed, cold, in a bowl, in a burrito or bunless? Young customers are accustomed to having options.

Here's what convenience store companies need to know about adding customized beverage and food offerings. 

Fried chicken. Meatball sandwiches. Country-fried steak.

Those are just a few of the hospital food offerings the Physicians' Committee for Responsible Medicine (PCRM) found in a 2011 study. Dietitians surveyed more than 110 hospitals and found an abundance of fast-food outlets as well as cafeteria and patient menus "dominated by foods high in fat, cholesterol, calories, sugar, and sodium."

The findings didn't surprise Susan Levin, PCRM's director of nutrition education, but she believes hospitals have a duty to do better. Most people are hospitalized because of a chronic illness brought on by poor diet or lifestyle choices, she points out, so why not take the opportunity to teach them how to eat right?

We spoke with two innovators in healthcare foodservice who won awards for doing just that. Drew Patterson is culinary director of Ohio State University’s 1400-bed Wexner Medical Center, which won Best Wellness Concept from Food Management in 2015 for its Michael D. Bloch Café. Dan Henroid is director of Nutrition & Food Services at the University of California San Francisco Medical Center (UCSFMC), which won Best in Show. Here are some of their best practices for hospital foodservice.

It's fresh. It's made to order. And it's everywhere. From 2010 to 2015, according to Technomic, the number of fast-casual restaurants in the United States has grown 41 percent to nearly 23,000. Traditional fast-food locations grew just 5 percent in the same period, although they vastly outnumber fast casual spots.

The Oxford English Dictionary even added "fast-casual" to its online edition in 2015, along with dozens of other slang words, which means the term is widely used in the English language. But we probably won't be saying "awesomesauce" in five years; will we still be eating at fast-casual restaurants? Here's a peek at restaurant trends that experts say will shape the future of fast casual.