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Hamilton Beach Commercial Blog

Hospitality

Is It Time to Bring Back Breakfast? Here’s How

Hotel guest satisfaction is holding steady overall, the 2021 J.D. Power North America Hotel Guest Satisfaction Index Study found. But guests have one big criticism: They miss breakfast. 

More than a third of hotels eliminated buffet breakfasts from May 2020 to June 2021, the study found. Satisfaction with breakfast offerings dropped across the board (except in the economy segment, which rarely offered hot breakfast pre-pandemic.)

"It is clear that guests expect breakfast service to resume, especially in limited-service hotels that usually provide complimentary hot breakfast," said J.D. Power hospitality practice lead Andrea Stokes. Labor shortages, food costs and COVID concerns can make this a challenge, however.

What’s the best hotel breakfast to keep costs down and satisfaction levels up? Here are some innovative approaches.

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Topics: Featured, hotel breakfast, Hotel F&B, hotel breakfast buffet

Hotel Sustainability Now: It’s All About Climate Change

For a while, hotel operators focused intensely on reducing single-use plastics. Travelers, eyes open to the devastating impact of plastic trash on oceans and beaches, demanded more sustainable options. Governments imposed restrictions on plastics, including the EU’s ban on certain single-use plastic items and California’s ban on small plastic toiletry bottles (New York has since followed suit).  

The COVID-19 pandemic paused these efforts, but also forced a shift in thinking. While plastic use remains a problem, climate change has been thrust into the forefront — and for hospitality professionals, addressing it is no longer optional.

The Cornell University School of Hotel Administration recently hosted a roundtable, “Sustainability in the Hospitality Industry: Challenges and Opportunities,” with some leaders in the field. Here are some key takeaways.

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Topics: Featured, Hotel Sustainability, sustainability in hospitality, sustainability in the hospitality industry

Four Innovations in Hotel Food & Beverage

A drink at the hotel bar. A lavish breakfast buffet. A perfectly planned wedding reception. A romantic dinner at the lobby restaurant.

Hotel guests worldwide had to give up these pleasures in 2020… and hotels felt the pain. Now, hotel operators are getting creative about F&B to win back their guests.

“The perceived value goes beyond portion size,” writes Matt Rinehart, Vice President of Food & Beverage, HRI Lodging in Lodging magazine. “Guests will measure value through the delivery of a thoughtful dining experience or to-go order that is consistent, guest-focused, and detail-driven.”

Here are four ways hotels are delivering just that.

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Topics: hotel breakfast, Hotel F&B, hotel food & beverage

The Evolution of Guest Expectations for Hotel Sanitation

After the most grueling year any hotel operator can remember, there’s good news on the horizon: People are yearning to travel.

A recent survey by Amadeus found that 71% of leisure travelers would travel immediately or within 1-3 months of COVID-19 restrictions being lifted. The same survey found that 2 out of 3 travelers agree that COVID-19 prevention measures are important to consider when choosing a hotel.  

The American Hotel and Lodging Association’s 2021 “State of the Hotel Industry” report says that 56% of consumers expect to travel for leisure this year — on par with pre-pandemic years — while business travel lags. Enhanced cleaning and hygiene practices are guests’ second-highest priority, after price.

As hospitality pros prepare for a busier, better travel season, we take a look at how guest expectations and hotel sanitation measures have evolved in the past year.

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Topics: hotel sanitation, hotel cleaning, hotel sanitation procedures

Year-End Recap: Top 5 Posts for 2020 from the HBC Hospitality Blog

Check out our most popular content for the year on the Hospitality blog -- here is your recap of our top posts from Hamilton Beach Commercial®.  

Read on...and if you see content you like, be sure to join the HBC Community for regular updates, whether it's Beverage, Food, Hospitality or Recipes.

 

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How to Build “Health Trust” With Hotel Guests

Hotels in the United States and elsewhere in the world must now work to attract those guests who are considering a return to travel, says Taimur Khan, who is Vice President and GM, Global Transportation, Travel and Hospitality Solutions Team for Salesforce.

“For this next cohort that has never traveled in the last seven, eight months, their health and safety is going to be paramount. They have to be made comfortable,” Khan advised in a recent roundtable discussion sponsored by the Cornell School of Hotel Administration at Cornell University.

Making guests comfortable: It’s what hoteliers do best, but it’s also an enormous challenge in the age of COVID-19. Hamilton Beach Commercial analyzes the roundtable experts’ recommendations for hotel cleanliness and communications, and offers a few of our own.

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Topics: Featured, hotel sanitation, pod cleanliness

Adapting Hotel Coffee and Breakfast Service During COVID-19

Great coffee and a satisfying breakfast are among the most cherished amenities hotels offer. What happens now, after COVID-19 has forced hotel operators to rethink the way they serve guests? 

One thing hoteliers agree on: Coffee and breakfast must stay. They just have to be served differently now. We’ll take a closer look at how hotels are adapting to this new reality.

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Topics: Hospitality, commercial coffee urn, pod coffeemaker, commercial rice cooker

Guestroom of the Future Revisited: Hospitality Trends for 2025 & Beyond

Tomorrow’s hotel guestroom is small and sustainable, pretty and personalized. It might look like an office; it might just be a chill place to crash. It might not have a closet, but it will definitely keep the in-room coffeemaker

Hospitality has changed in remarkable ways over the last decade, as major brands have jostled to introduce boutique-y brands, attract the Instagram generation and keep up with the global tourism boom. What does the future hold? These are the hospitality trends we believe have staying power over the next five-plus years.

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Topics: Hotel Trends, hospitality trends

Year-End Recap: Top 5 Posts for 2019 from the HBC Hospitality Blog

Check out our most popular content for the year on the Hospitality blog -- here is your recap of our top posts from Hamilton Beach Commercial®.  

Read on...and if you see content you like, be sure to join the HBC Community for regular updates, whether it's Beverage, Food, Hospitality or Recipes.

 

Read More

How You Know It's Time to Upgrade Your Commercial Coffee Urn

The coffee urn is an unsung hero. It’s people’s first stop at the hotel breakfast bar, the conference catering table and the early-morning meeting. You plug it in, turn it on and it does its thing — day after day and week after week. No one ever really pays attention to it… until something goes awry.

How can you fix problems with your commercial coffee urn? And how do you know if you should upgrade to a newer, shinier model? Here are four signs to look for.   

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Topics: Featured, commercial coffee urn, hamilton beach commercial 60 cup coffee urn, best coffee urn, best commercial coffee urn

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