Even giants stumble. The past few years have brought huge shakeups in the foodservice industry, as fast-casual dining and technology innovations have dramatically altered customers’ expectations for eating out. As a result, big chains like Pizza Hut, Applebee’s and McDonald’s have had to change their game plans to regain the popularity they once took for granted.
Here’s a look at what can smaller chains and independent operators can learn from the turnaround efforts of America’s biggest restaurant companies.
