Who’s having a hard time hiring and retaining qualified restaurant staff?
Everyone, it seems.
In the United States, 76% of casual dining operators, 78% of family dining operators and 80% of fine dining spots say they don’t have enough employees to adequately staff their restaurant. The same is true for 63% of fast casual and quick-service spots.
What is the most effective way to deal with the hospitality hiring crisis? Hang on tight to the employees you have. “If you don’t focus on retention, you’re always going to be focusing on attraction and hiring,” Dan Sines, CEO of applicant-screening company Traitify, tells Restaurant Dive. Retention efforts result in a significant ROI, he points out: if a large QSR chain has turnover rates of 100% to 200%, that could mean $20 million to $40 million in excess hiring costs. These three strategies can help restaurant operators retain the best members of their team.
