hbc_logo
Hamilton Beach Commercial Blog

Food

How to get better reviews from your customers and win in social media

While individual diners may claim Yelp doesn't influence their decisions, the data shows that reviews play a huge role in where people eat. A 2011 study by Harvard Business School assistant professor Michael Luca found that a one-star increase in a restaurant's Yelp rating leads to a 5-9 percent increase in revenue. This effect held true for independent restaurants but not chains, Luca found. Yet it's tricky for restaurant owners to encourage positive reviews without openly asking for them. And what should they do about the inevitable bad review on Yelp and other sites? Here are a few pointers.

Read More

Topics: Restaurant Reviews, Social media, Yelp, Featured, Feature, Marketing, Retaurant business

Join the HBC Community

Subscribe to this blog

Recent Posts

Posts by Topic

see all
New Call-to-action