--- title: Hospitality (3) description: Hospitality (3) ---      [![hbc_logo](https://blog.hamiltonbeachcommercial.com/hs-fs/file-805314016-png/Landing_Page_Images/hbc_logo.png)](https://hamiltonbeachcommercial.com/) Hamilton Beach Commercial Blog [Beverage](https://blog.hamiltonbeachcommercial.com/beverage) [Food](https://blog.hamiltonbeachcommercial.com/food) [Hospitality](https://blog.hamiltonbeachcommercial.com/hospitality) [Recipes](https://blog.hamiltonbeachcommercial.com/recipes) # Hospitality ## [The Evolution of Guest Expectations for Hotel Sanitation](https://blog.hamiltonbeachcommercial.com/hospitality/the-evolution-of-guest-expectations-for-hotel-sanitation) [![](https://blog.hamiltonbeachcommercial.com/hubfs/Hotel_Cleanliness_2021_SMM.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/the-evolution-of-guest-expectations-for-hotel-sanitation) After the most grueling year any hotel operator can remember, there’s good news on the horizon: People are yearning to travel. A [recent survey by Amadeus](https://amadeus.com/documents/en/retail-travel-agencies/infographics/destinationx-wheretonext-travelplanning-1-infographic.pdf) found that 71% of leisure travelers would travel immediately or within 1-3 months of COVID-19 restrictions being lifted. The same survey found that 2 out of 3 travelers agree that COVID-19 prevention measures are important to consider when choosing a hotel.   The American Hotel and Lodging Association’s [2021 “State of the Hotel Industry” report](https://www.ahla.com/sites/default/files/2021_state_of_the_industry_0.pdf) says that 56% of consumers expect to travel for leisure this year — on par with pre-pandemic years — while business travel lags. Enhanced cleaning and hygiene practices are guests’ second-highest priority, after price. As hospitality pros prepare for a busier, better travel season, we take a look at how guest expectations and hotel sanitation measures have evolved in the past year. [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/the-evolution-of-guest-expectations-for-hotel-sanitation) Topics: [hotel sanitation](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-sanitation), [hotel cleaning](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-cleaning), [hotel sanitation procedures](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-sanitation-procedures) ## [How to Build “Health Trust” With Hotel Guests](https://blog.hamiltonbeachcommercial.com/hospitality/how-to-build-health-trust-with-hotel-guests) [![](https://blog.hamiltonbeachcommercial.com/hubfs/hotel-room-cleaning-SMM.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/how-to-build-health-trust-with-hotel-guests) Hotels [in the United States](https://www.statista.com/statistics/206546/us-hotels-occupancy-rate-by-month/) and elsewhere in the world must now work to attract those guests who are considering a return to travel, says Taimur Khan, who is Vice President and GM, Global Transportation, Travel and Hospitality Solutions Team for Salesforce. “For this next cohort that has never traveled in the last seven, eight months, their health and safety is going to be paramount. They have to be made comfortable,” Khan advised in [a recent roundtable discussion sponsored by the Cornell School of Hotel Administration at Cornell University.](https://www.ecornell.com/keynotes/view/K100520/) Making guests comfortable: It’s what hoteliers do best, but it’s also an enormous challenge in the age of COVID-19. Hamilton Beach Commercial analyzes the roundtable experts’ recommendations for hotel cleanliness and communications, and offers a few of our own. [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/how-to-build-health-trust-with-hotel-guests) Topics: [Featured](https://blog.hamiltonbeachcommercial.com/hospitality/topic/featured), [hotel sanitation](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-sanitation), [pod cleanliness](https://blog.hamiltonbeachcommercial.com/hospitality/topic/pod-cleanliness) ## [Guestroom of the Future Revisited: Hospitality Trends for 2025 & Beyond](https://blog.hamiltonbeachcommercial.com/hospitality/guestroom-of-the-future-revisited-2025-and-beyond) [![](https://blog.hamiltonbeachcommercial.com/hubfs/Hotel_Guestroom_FutureSMM.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/guestroom-of-the-future-revisited-2025-and-beyond) Tomorrow’s hotel guestroom is small and sustainable, pretty and personalized. It might look like an office; it might just be a chill place to crash. It might not have a closet, but it will definitely keep the [in-room coffeemaker](https://hamiltonbeachcommercial.com/amenity-in-room/coffee-and-tea-makers/).  Hospitality has changed in remarkable ways over the last decade, as major brands have jostled to introduce boutique-y brands, attract the Instagram generation and keep up with the global tourism boom. What does the future hold? These are the hospitality trends we believe have staying power over the next five-plus years. [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/guestroom-of-the-future-revisited-2025-and-beyond) Topics: [Hotel Trends](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-trends), [hospitality trends](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hospitality-trends) ## [How You Know It's Time to Upgrade Your Commercial Coffee Urn](https://blog.hamiltonbeachcommercial.com/hospitality/how-you-know-its-time-to-upgrade-your-commercial-coffee-urn) [![](https://blog.hamiltonbeachcommercial.com/hubfs/Coffee-urns-hotel-catering-SMM.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/how-you-know-its-time-to-upgrade-your-commercial-coffee-urn) The coffee urn is an unsung hero. It’s people’s first stop at the hotel breakfast bar, the conference catering table and the early-morning meeting. You plug it in, turn it on and it does its thing — day after day and week after week. No one ever really pays attention to it… until something goes awry. How can you fix problems with your commercial coffee urn? And how do you know if you should upgrade to a newer, shinier model? Here are four signs to look for.    [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/how-you-know-its-time-to-upgrade-your-commercial-coffee-urn) Topics: [Featured](https://blog.hamiltonbeachcommercial.com/hospitality/topic/featured), [commercial coffee urn](https://blog.hamiltonbeachcommercial.com/hospitality/topic/commercial-coffee-urn), [hamilton beach commercial 60 cup coffee urn](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hamilton-beach-commercial-60-cup-coffee-urn), [best coffee urn](https://blog.hamiltonbeachcommercial.com/hospitality/topic/best-coffee-urn), [best commercial coffee urn](https://blog.hamiltonbeachcommercial.com/hospitality/topic/best-commercial-coffee-urn) ## [How to Buy the Best Hotel Hair Dryer for Your Property](https://blog.hamiltonbeachcommercial.com/hospitality/how-to-buy-the-best-hotel-hair-dryer-for-your-property) [![](https://blog.hamiltonbeachcommercial.com/hubfs/Hotel-room-bath-SMM.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/how-to-buy-the-best-hotel-hair-dryer-for-your-property) On TripAdvisor, we stumbled across a hotel review titled: “Amazing hair dryer, but terrible beds!” The reviewer didn’t sleep well, but nevertheless rated the hotel three stars: “The reason I'm not giving this facility a 2 is because I LOVE the hair dryer... yes this is silly, but so many hotels have the worst blow dryers ever... I want to take this one home.” Hotel owners should take note. While a blow dryer isn’t the most important object in the guestroom ([we’d argue that the coffee maker earns that title](https://hamiltonbeachcommercial.com/amenity-in-room/coffee-and-tea-makers/)), it has the potential to change your guests’ attitude, for better or worse. These key questions will help you choose a hotel hair dryer that fits your property and your budget, while helping all your guests have good hair days. [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/how-to-buy-the-best-hotel-hair-dryer-for-your-property) Topics: [Hospitality](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hospitality), [hotel hairdryer](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-hairdryer), [hotel hairdryer wall mounted](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-hairdryer-wall-mounted), [hotel room hair dryers](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-room-hair-dryers), [Commercial hair dryers](https://blog.hamiltonbeachcommercial.com/hospitality/topic/commercial-hair-dryers) ## [Better Flavor with Less Coffee? It’s Possible](https://blog.hamiltonbeachcommercial.com/hospitality/better-flavor-with-less-coffee-its-possible) [![](https://blog.hamiltonbeachcommercial.com/hubfs/HotelRoom_coffee.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/better-flavor-with-less-coffee-its-possible) A bad cup of hotel coffee will mess up your whole morning. You turn on the in-room coffee maker, desperate for some caffeine to prepare you for the long day ahead. To your dismay, you find your cup filled with a liquid that is almost, but not quite, entirely unlike coffee (to paraphrase [Douglas Adams](https://en.wikipedia.org/wiki/Technology_in_The_Hitchhiker%27s_Guide_to_the_Galaxy#Nutrimatic_Drinks_Dispenser)).   It’s watery. It’s weak. All you can do is grimace and drink it, or put on some pants and stumble down to the lobby to find something stronger. Don’t inflict this on your guests! Hamilton Beach Commercial®’s (HBC) hotel coffee makers are designed to maximize coffee extraction for a more satisfying cup — and more satisfied guests. Here’s how we do it. [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/better-flavor-with-less-coffee-its-possible) Topics: [Featured](https://blog.hamiltonbeachcommercial.com/hospitality/topic/featured), [hotel coffee](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-coffee), [hotel coffee maker](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-coffee-maker), [in room coffee maker](https://blog.hamiltonbeachcommercial.com/hospitality/topic/in-room-coffee-maker), [hospitailty coffee maker](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hospitailty-coffee-maker), [one cup coffee maker](https://blog.hamiltonbeachcommercial.com/hospitality/topic/one-cup-coffee-maker) ## [Hotel Innovations in Self-Service Food and Beverage](https://blog.hamiltonbeachcommercial.com/hospitality/hotel-innovations-in-self-service-food-and-beverage) [![](https://blog.hamiltonbeachcommercial.com/hubfs/Do_Not_Disturb.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/hotel-innovations-in-self-service-food-and-beverage) People don’t want to deal with people. That’s the stark truth underlying many hospitality innovations: text-based room service, apps that allow hotel guests to request amenities, and grab-and-go markets in lobbies. This move toward letting guests serve themselves dovetails with increasing [labor costs for hotels](http://www.hotelnewsnow.com/Articles/291870/Hoteliers-get-creative-in-face-of-labor-pinch), as it becomes harder to hire and retain stellar staff. But here’s the challenge: Can self-service F&B impress guests? “If you’re going to do F&B in a hotel setting, be bold. Be passionate about it. Take risks, and do something terrific,” Anthony Langan, corporate director of beverage & food, boutique & lifestyle hotels for Vision Hospitality Group, [said at the 2018 Southern Lodging Summit](http://www.hotelnewsnow.com/Articles/290415/Measuring-FandB-feats-can-fill-owner-operator-appetites). Is it possible to deliver bold and terrific food and beverage in a self-service format? Of course!   [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/hotel-innovations-in-self-service-food-and-beverage) Topics: [Hospitality](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hospitality), [hotel coffee](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-coffee), [hotel food and beverage](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-food-and-beverage), [hotel coffee maker](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-coffee-maker), [hotel breakfast bar](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-breakfast-bar), [hotel f and b](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-f-and-b) ## [Three Ways Hotels Are Personalizing the Guest Experience](https://blog.hamiltonbeachcommercial.com/hospitality/three-ways-hotels-are-personalizing-the-guest-experience) [![](https://blog.hamiltonbeachcommercial.com/hubfs/Travelling_Couple.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/three-ways-hotels-are-personalizing-the-guest-experience) We’re a little weary of the word “curated.” Maybe you are, too. But hotel guests have come to appreciate — even expect — a thoughtfully personalized experience when they stay at a finer hotel. Hotels have deployed all kinds of tech to meet this demand, including [guestroom AI](https://blog.hamiltonbeachcommercial.com/hospitality/the-pros-and-cons-of-alexa-for-hospitality-and-other-guestroom-ai) (like Alexa for Hospitality), apps to control room preferences, and the [Internet of Things.](https://blog.hamiltonbeachcommercial.com/hospitality/the-2020-guestroom-hospitality-trends-of-the-future) But guests want more — especially when they stay in luxury hotels, [says Wouter Geerts](https://skift.com/2018/10/09/what-european-luxury-hotels-can-learn-from-their-midscale-cousins/), a travel industry consultant for Euromonitor International: “The understanding of what luxury is has totally changed. We live in a very individualistic world, but people are seeking ways to be part of something.” Here are three ways that hotels around the world are shaping the guest experience to be more personal, more memorable and more transformative than ever. [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/three-ways-hotels-are-personalizing-the-guest-experience) Topics: [Featured](https://blog.hamiltonbeachcommercial.com/hospitality/topic/featured), [transformational travel](https://blog.hamiltonbeachcommercial.com/hospitality/topic/transformational-travel), [travel trends](https://blog.hamiltonbeachcommercial.com/hospitality/topic/travel-trends), [guest experience](https://blog.hamiltonbeachcommercial.com/hospitality/topic/guest-experience) ## [When Is a Hotel Not a Hotel?](https://blog.hamiltonbeachcommercial.com/hospitality/when-is-a-hotel-not-a-hotel) [![](https://blog.hamiltonbeachcommercial.com/hubfs/Quiet_hostel.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/when-is-a-hotel-not-a-hotel) Hip London-based hostel brand Generator recently announced that it doesn’t want to be a hostel company anymore. “The moment we call ourselves ‘hostel,’ it limits us in certain markets,” [Generator CEO Alastair Thomann said](https://skift.com/2018/08/20/generator-doesnt-want-to-be-known-as-a-hostel-brand-anymore/). So is Generator a hotel company now? No. Instead, it will simply be called “Generator.” More than a hotel branding quirk, the change reflects the widespread convergence in the hospitality industry, Thomann said, in which hostels are becoming more like boutique hotels ([aka poshtels](https://blog.hamiltonbeachcommercial.com/hospitality/hotel-trend-watch-the-rise-of-poshtels)) and boutique hotels are offering dorm-style accommodations. These experiments in community-driven, non-traditional hospitality also enable hotel companies to better compete with Airbnb and its cousins. So, when is a hotel **not** a hotel? Let’s look at some ways hospitality companies are bending their brands. [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/when-is-a-hotel-not-a-hotel) Topics: [Featured](https://blog.hamiltonbeachcommercial.com/hospitality/topic/featured), [hospitality trends](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hospitality-trends), [hotel industry trends](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-industry-trends), [hotel branding](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-branding) ## [The Pros and Cons of Alexa for Hospitality (and Other Guestroom AI)](https://blog.hamiltonbeachcommercial.com/hospitality/the-pros-and-cons-of-alexa-for-hospitality-and-other-guestroom-ai) [![](https://blog.hamiltonbeachcommercial.com/hubfs/Alexa_for_Hospitality.jpg)](https://blog.hamiltonbeachcommercial.com/hospitality/the-pros-and-cons-of-alexa-for-hospitality-and-other-guestroom-ai) “Alexa\*, close the blinds.” “Alexa, what time does the gym open?” “Alexa, can I get some more towels?” Soon, dialing "0" for the front desk will be an artifact of the past. The latest trend in hotel tech is artificial intelligence for guest rooms: conversational AI systems that can handle guests’ common questions and requests. This innovation is about to go mainstream, as Amazon’s [Alexa for Hospitality](https://www.amazon.com/alexaforhospitality) is being tested at select Marriott, Westin, St. Regis,  Aloft, and Autograph Collection hotels (including the Charlotte Marriott City Center, [the hotel innovation incubator we’ve featured.](https://blog.hamiltonbeachcommercial.com/hospitality/behind-the-scenes-at-marriotts-m-beta-hotel)) How does this system work, and what are the benefits of adopting it? [Read More](https://blog.hamiltonbeachcommercial.com/hospitality/the-pros-and-cons-of-alexa-for-hospitality-and-other-guestroom-ai) Topics: [Featured](https://blog.hamiltonbeachcommercial.com/hospitality/topic/featured), [Alexa for hospitality](https://blog.hamiltonbeachcommercial.com/hospitality/topic/alexa-for-hospitality), [Conversational AI](https://blog.hamiltonbeachcommercial.com/hospitality/topic/conversational-ai), [Hotel artificial intelligence](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-artificial-intelligence), [Hotel tech](https://blog.hamiltonbeachcommercial.com/hospitality/topic/hotel-tech) [Previous](https://blog.hamiltonbeachcommercial.com/hospitality/page/2) [All posts](https://blog.hamiltonbeachcommercial.com/hospitality/all) [Next](https://blog.hamiltonbeachcommercial.com/hospitality/page/4) [![Join the HBC Community](https://no-cache.hubspot.com/cta/default/358358/502625b0-828f-45ce-88d6-01de85732b0d.png)](https://cta-redirect.hubspot.com/cta/redirect/358358/502625b0-828f-45ce-88d6-01de85732b0d) ### Subscribe to this blog ### Recent Posts ### Posts by Topic - 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