You’ve optimized room rates. You’ve improved your F&B program. What else can you do to increase your hotel’s revenue?
Get social. We’re not talking about social media, but rather using social events to encourage guests to spend more and attract more revenue-generating customers from the community. Here are just a few types of events that hotels around the world have embraced.
Topics: Hotel Management, hotel f and b, Hotel F&B, hotel bar, hotel revenue, hotel revenue generating ideas, non-room revenue
People don’t want to deal with people.
That’s the stark truth underlying many hospitality innovations: text-based room service, apps that allow hotel guests to request amenities, and grab-and-go markets in lobbies.
This move toward letting guests serve themselves dovetails with increasing labor costs for hotels, as it becomes harder to hire and retain stellar staff. But here’s the challenge: Can self-service F&B impress guests?
“If you’re going to do F&B in a hotel setting, be bold. Be passionate about it. Take risks, and do something terrific,” Anthony Langan, corporate director of beverage & food, boutique & lifestyle hotels for Vision Hospitality Group, said at the 2018 Southern Lodging Summit.
Is it possible to deliver bold and terrific food and beverage in a self-service format? Of course!
Topics: Hospitality, hotel coffee, hotel food and beverage, hotel coffee maker, hotel breakfast bar, hotel f and b
