A few years ago, room service seemed like it was fading away. Room service rarely makes money — it represents just 1.2 percent of a hotel's average revenues, according to 2012 figures. Not only that, but room service requires increased staffing and longer kitchen hours.
But the pendulum always swings back. While many high-end hotels, such as the New York Hilton Midtown, have done away with room service entirely, others have made in-room dining a pillar of their brand. Their secret: They cater to a particular audience, whether that’s outdoorsy adventurers with dogs (at The Little Nell) or late-night partiers (at The Cosmopolitan.) These five hotels have elevated room service to an art.
