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Hamilton Beach Commercial Blog

Hospitality

Adapting Hotel Coffee and Breakfast Service During COVID-19

Great coffee and a satisfying breakfast are among the most cherished amenities hotels offer. What happens now, after COVID-19 has forced hotel operators to rethink the way they serve guests? 

One thing hoteliers agree on: Coffee and breakfast must stay. They just have to be served differently now. We’ll take a closer look at how hotels are adapting to this new reality.

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Topics: Hospitality, commercial coffee urn, pod coffeemaker, commercial rice cooker

How to Buy the Best Hotel Hair Dryer for Your Property

On TripAdvisor, we stumbled across a hotel review titled: “Amazing hair dryer, but terrible beds!” The reviewer didn’t sleep well, but nevertheless rated the hotel three stars:

“The reason I'm not giving this facility a 2 is because I LOVE the hair dryer... yes this is silly, but so many hotels have the worst blow dryers ever... I want to take this one home.”

Hotel owners should take note. While a blow dryer isn’t the most important object in the guestroom (we’d argue that the coffee maker earns that title), it has the potential to change your guests’ attitude, for better or worse. These key questions will help you choose a hotel hair dryer that fits your property and your budget, while helping all your guests have good hair days.

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Topics: Hospitality, hotel hairdryer, hotel hairdryer wall mounted, hotel room hair dryers, Commercial hair dryers

Hotel Innovations in Self-Service Food and Beverage

People don’t want to deal with people.

That’s the stark truth underlying many hospitality innovations: text-based room service, apps that allow hotel guests to request amenities, and grab-and-go markets in lobbies.

This move toward letting guests serve themselves dovetails with increasing labor costs for hotels, as it becomes harder to hire and retain stellar staff. But here’s the challenge: Can self-service F&B impress guests?

“If you’re going to do F&B in a hotel setting, be bold. Be passionate about it. Take risks, and do something terrific,” Anthony Langan, corporate director of beverage & food, boutique & lifestyle hotels for Vision Hospitality Group, said at the 2018 Southern Lodging Summit.

Is it possible to deliver bold and terrific food and beverage in a self-service format? Of course!

 

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Topics: Hospitality, hotel coffee, hotel food and beverage, hotel coffee maker, hotel breakfast bar, hotel f and b

Behind the Scenes at Marriott’s M Beta Hotel

When guests enter the Charlotte Marriott City Center, “they’re just jaw-dropped,” says General Manager Crissy Wright. It’s not only that it’s pretty, or that it’s modern — this hotel is the future of Marriott. Called M Beta, it’s the world’s first hotel innovation incubator, a working laboratory for testing new hospitality industry trends. 

Since M Beta opened in October 2016, what has this ambitious experiment revealed? Hamilton Beach Commercial spoke with Wright to find out.

A meeting room at Charlotte Marriott City Center -  all images courtesy of Marriott and published with permission.

 

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Topics: Millennials, Hospitality, Design, Hotel Trends

How Extended-Stay Hotels Are Winning Guests’ Loyalty

Extended-stay, today’s your day.

This once-overlooked market segment is exploding across the United States. In mid-2016, more than 40,000 extended-stay rooms were under construction: the highest number in at least 17 years, Lodging magazine reports. Despite another 20,000 rooms opening in 2015, extended-stay rates grew and occupancy saw only a slight dip. Brands such as Element by Westin, Staybridge Suites, Residence Inn and Extended Stay America are all planning significant expansions. 

Of course, all this growth means more competition. What are extended-stay hotels doing to win over guests and keep them coming back again — and again?

Courtyard by Marriott - Earth City, MO (Photo courtesy of Pinnacle South)
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Topics: Featured, Hospitality, Extended Stay

Hotel Trend Watch: The Rise of Poshtels

Hard bunkbeds. Grimy showers. Loud roommates.

For most people, the word “hostel” brings back decades-old memories of backpacking in Europe or surf-bumming around Costa Rica. Savvy travelers, however, know that hostels have a new face. “Poshtels” offer chic décor, fun bars and hotel-like amenities. And they’re making inroads in the United States. Find out how hostels fit into 2017’s competitive hotel market.


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Topics: Featured, Hospitality, Hotel Trends

Hotel Trend Watch: Hands-On Workshops for Guests

The idea of learning something new while on vacation is nothing new. Hotel guests have been perfecting their golf swings and swirling wines for decades. But there’s a new trend among hotels to offer ever more in-depth and hands-on learning. At hotels around the country, you can live your fantasy of becoming an artist, or a British pastry chef, or a master mixologist — even if only for a day.

Here are 10 hotels offering creative, hands-on workshops guests won’t soon forget.

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Topics: Featured, Hospitality, Hotel Trends

Hotels vs. Airbnb: Four Ways to Compete

In the hospitality industry, disruptors are nothing new. There was a time (pre-WWII) when only the wealthy stayed at hotels, as Chip Conley, head of global hospitality and strategy at Airbnb, pointed out at a recent conference. Ordinary Americans stayed in boarding houses.

Now, ordinary travelers are using Airbnb and other home-sharing services. Airbnb demand is still less than 2 percent of hotel demand in the United States,  but it’s growing fast. How can hotels compete?  

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Topics: Hotel Management, Hotel guests, Featured, Hospitality

Is Your Hotel Tired? Pro Tips for Updating FF&E

In the late 1960s, the height of hotel interior design (in Wisconsin, at least) was a collision of rough stone walls, purple wall-to-wall carpet, smoked-plastic chairs and circular waterbeds. The home of this mind-boggling décor was named the Gobbler, and it was “the ugliest, and somehow coolest, motel in America,” according to author James Lileks, who compiled a detailed tribute to the Gobbler on his website.

Your hotel probably isn’t that outdated. But is it time for a refresh?  

We spoke with Nicole Gould, Director of Interior Design for Vertically Integrated Projects, to get her advice on how to give a hotel property a fresh look while minimizing disruption to hotel operations. Vertically Integrated Projects is a North Carolina-based company that specializes in furniture, fixtures and equipment (FF&E) design for hotels throughout the southeast and mid-Atlantic.

Best Western Plus in Winston-Salem, NC (Photo courtesy of Nicole Gould)

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Topics: Hotel Management, Featured, Hospitality, Design, Renovation

Hotel Branding for Millennials: What Works (and What Doesn't)

GLō. Tru. Vīb. The hospitality industry is filling up fast with new hotel brands — almost all of them offshoots of large chains — that cater to millennial travelers. But reaching this coveted demographic requires more than a hip, monosyllabic name.  Here's a look at the hotel branding and service strategies that are most likely to succeed with millennials. 

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Topics: Millennials, Hospitality, Design

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