The must-have restaurant accessory? A drive-thru lane.
Convenience, speed, safety perceptions and barriers to in-person dining all have drawn consumers to the drive-thru window. KFC , Del Taco and Dunkin’ are just a few of the quick-service brands that are planning drive-thru-only restaurant models, without in-person dining. And other restaurants are just now entering this space: “We’re seeing brands that would never in a million years embrace the drive-thru, embracing the drive-thru,” Adam Chandler, author of Drive-Thru Dreams, told The Counter.
What should restaurant operators know about the evolution of drive-thru dining? Here are a few key takeaways.